Last Updated: April 2026
Welcome to Clear Fluff. By accessing or using our website and services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
Clear Fluff provides online language learning courses and educational materials. Our services include:
To enroll in our courses, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.
You agree to:
You must be at least 16 years old to create an account. Users under 16 require parental or guardian consent.
By enrolling in a course, you agree to pay the applicable fees and comply with all course requirements and policies.
All prices are displayed in Australian Dollars (AUD) and are subject to change. The price you pay is the price displayed at the time of enrollment.
Payment is due at the time of enrollment. We accept major credit cards and other payment methods as indicated on our website. All payments are processed securely through third-party payment processors.
We offer a satisfaction guarantee for the first three weeks of any course. If you attend all scheduled sessions during this period and are not satisfied with your progress, you may request a full refund. Refund requests must be submitted in writing to [email protected].
After the three-week period, refunds are not available except in cases of service failure on our part.
Upon enrollment, you will receive access to your course materials and live session schedule. Course access includes:
We reserve the right to discontinue or modify courses at any time, though existing students will retain access to their enrolled courses.
When using our services, you agree not to:
All content on our website and in our courses, including text, graphics, logos, videos, audio, and software, is the property of Clear Fluff or our content providers and is protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable license to access and use our course materials for personal, non-commercial educational purposes only. You may not:
By submitting content to our community platforms or forums, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content in connection with our services.
Our collection and use of personal information is governed by our Privacy Policy. By using our services, you consent to our privacy practices as described in that policy.
While we strive to provide uninterrupted service, we do not guarantee that our services will be available at all times. We may suspend access for maintenance, updates, or unforeseen circumstances.
We make no guarantees about the results you will achieve through our courses. Language learning outcomes depend on many factors, including your effort, practice, and dedication.
To the fullest extent permitted by law, Clear Fluff shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount you paid for the course in question.
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or services of these external sites.
We reserve the right to suspend or terminate your account and access to our services at any time, with or without notice, for:
Upon termination, your right to access our services will immediately cease. Termination does not affect any rights or obligations that accrued prior to termination.
We may modify these Terms of Use at any time. We will notify you of significant changes by posting a notice on our website or sending an email. Your continued use of our services after such modifications constitutes your acceptance of the updated terms.
These Terms of Use are governed by the laws of Victoria, Australia, without regard to conflict of law principles. Any disputes arising from these terms or your use of our services shall be resolved through:
You agree to indemnify and hold harmless Clear Fluff, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services or violation of these Terms of Use.
If any provision of these Terms of Use is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
These Terms of Use, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Clear Fluff regarding your use of our services.
For questions about these Terms of Use, please contact us:
Email: [email protected]
Address: Level 12, 45 Collins Street, Melbourne VIC 3000, Australia