Privacy Policy

Introduction

Clear Fluff ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address)
• Course enrollment details and preferences
• Payment information (processed securely through third-party providers)
• Communications with us, including support inquiries
• Learning progress and course completion data

Automatically Collected Information

When you access our website, we automatically collect:

• Log data (IP address, browser type, pages visited)
• Device information (operating system, device identifiers)
• Usage data (time spent on pages, navigation patterns)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our language courses and services
• Process enrollments and manage your account
• Send course-related communications and updates
• Respond to your questions and provide customer support
• Analyse usage patterns to enhance user experience
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who assist in providing our services (payment processors, email services, hosting providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorise us to share your information

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Course data is retained for the duration of your enrollment plus seven years for record-keeping purposes.

Your Rights

Depending on your location, you may have the following rights:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected].

Cookies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. For more information, see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: [email protected]
Address: Level 12, 45 Collins Street, Melbourne VIC 3000, Australia